Customer service is one of our top priorities. We make sure we keep in touch with our customers during the whole order supply process to ensure everything is to their satisfaction. Herewith are a few of the messages kindly emailed back to us over the years since 2010.

Most recent feedbacks are now received directly at product level under our reviews tab.

3rd March 2023
Just a little message to say how pleased I am with my recent order. The fit, quality and size are all perfect - thank you too for helping me find the correct size when I telephoned your office before placing the order. Judith K., UK

7th September 2022
To whom it may concern, I am absolutely delighted with the two items I bought from The Nautical Company. They certainly won’t be the last. And the service was excellent. Very best wishes for your company and staff in what are undoubtedly very difficult times. Penny, UK

15th July 2022
Thank you for an excellent customer service experience, my jacket arrived today and the fit is perfect, thank you again for excellent exchange and delivery, I am so pleased with my purchase, Kind Regards, Pam M., UK

11th November 2021
Hi, I just wanted to let you know personally how impressed I am by the Mousqueton Hooded Fisherman's smock you supplied last week (Distressed Brick) and the outstanding service your family company gives. The garment is of the highest quality and manufacture built to last decades. I expect a lot as my use is outside woodland work on Dartmoor. It delivers in every respect and it's extremely comfortable in all conditions. The service from your company is also outstanding in all respects.  I noticed that from the great trouble taken to help potential customers select the correct garment sizing for every individual product.  I've never seen any other clothing business think about it's customers to such a degree. Using the website and transaction passage and delivery of goods into my hands was  easy, rapid and faultless. Thank you all for taking such trouble, such a  level of personal service makes it a genuine pleasure to buy from you.  I've already left a 5* review for the product but would be happy for you to use this email publicly concerning your care for your customers. Best wishes, Kevin, UK

7th March 2020
Hi there, Just to let you know that it arrived on Wednesday and fits brilliantly. Thank you for all your effort and excellent service, Regards, Russell,UK

4th January 2020
Hi, I received it today. Thanks for the prompt service, Rowena, UK

18th November 2019
Great quality products as usual. Happy birthday. Look forward to many more. Al, USA

16th October 2019
Firstly I would to express my gratitude for all of the time and attention you are taking over my order...really excellent service...well done! I am delighted with the Saint James jacket I ordered...I wore it to death on holiday in Cornwall! Based on your note on the top..I will keep the size large. If anything it is a little on the long side anyway so hopefully it will be fine. Best wishes, Martyn, UK,

12th September 2019
Thank you for such a prompt refund. I loved the jacket but I was between sizes. Would definitely recommend The Nautical Co. Sue B., UK

27th November 2018
I am delighted with the Armor Lux tops I ordered. I placed my order yesterday afternoon and it arrived this morning.  I'm totally amazed and delighted that I used your company. You might be a small company but your efficiency and service is beyond brilliant. Thank you very much. Your website was easy to use. I will definitely use your company again and recommend you to friends and family. I give you 5/5! Kind regards, Susan, UK

5th November 2018
I wish to thank you all for my raincoat which arrived today. I spoke to a delightful girl when my parcel did not arrive and I am sorry I did not catch her name. She was so kind and helpful even though the parcel had been returned to you.. I am truly delighted with the quality and look of the coat and will certainly be ordering again and recommending you to my friends. Thank you once again and my best wishes to you all especially the lovely girl who contacted me, she is a wonderful asset to your business. Agnes, UK

26th June 2018
Thank you to the very nice lady I ordered these on the telephone yesterday. They have arrived already. Brilliant service. Kind regards Jude, UK

1st November 2017
I ordered the above coat on Monday 30th October 2017 and it was dispatched on Monday, brilliant service. This coat arrived today 1st Novemeber  (just two days) I love this coat, it's just what I have always wanted. Regards Jean, UK

11th October 2017
Hi, I just want to say that i just received my order today, and i am very happy and amazed how quick you handled my order:-)Thank you so much:-)This is not the last time i order from your company:-), Regards, Zenya, Denmark

6th September 2017
Hi there, Shirt arrived today – perfect! See you next Spring for other colours. Thanks, Sally, UK

1st September 2017
Good Afternoon, Thank You So much for all your help over the past couple days. My refund has gone through thank you. My new jacket is packed in my case and is off to Slovenia. Thank You, Jayne, xx, UK

25th July 2017
Hi Sales Team, Received my order. Very pleased with purchase. Thank you for your assistance. Kind regards, Julie, New Zealand

24th May 2017
Dear Sandrine, I received the new jacket and I can inform you that the size is good now. Thank you very much for your efforts. Best regards, Bert, Holland

8th May 2017
Hi, Just to say thanks so much for sending the jacket. It's simply terrific, even better than I imagined! Thanks too for the quick posting of it. Much appreciated. Cheers, Paul, UK

16th January 2017
Dear Sandrine, Thank you so much for the jacket it is perfect. No doubt I will be in touch in the future for new purchases. Yours, Rachel,UK

7th January 2017
Hi, I got my jacket today!! I love it and it fits. It was very nice doing business with you. Many thanks, Kim, UK

24th December 2016
The parcel arrived today and it fits perfectly. Thanks for the excellent and very helpful service. Merry Christmas! Kate, UK

26th November 2016
Thank you, have now received and it looks beautiful. Maureen, UK

16th November 2016
I have just received this order and I am so pleased with the quality of the service I have received and I must add I am very impressed with the jacket it is much better than l expected, thank you very much. Edna, UK

12th November 2016
Dear Sandrine, The jacket has arrived and I am delighted with it. The fit is perfect - just like my old pale blue one. Many thanks for all your help. Best Wishes, Janet, UK

8th November 2016
Good afternoon, Many thanks, I have just received my new jeans and they are fab. Thank you, Claire, UK

30th August 2016
Hi Sandrine, I just wanted to let you know that I received the size 10 which is a flattering fit - it feels like 'my jumper' and I now intend to wear it forever! Many thanks for your patient assistance. With very best wishes, Liz, UK

30th August 2016
Hello all, as noted in my initial order, I need to return one of the jackets. That said, the LARGE is perfect! The medium is today in the mail. Stupidly, I forgot to enclose the original invoice. I am attaching a scanned copy now. Please let me know what else is needed. Thank you all - a wonderful product and company. Best, Tom, USA

21st July 2016
Just to let you know that I have received my replacements and they are a perfect fit both in the chest and sleeve. Many thanks for your prompt attention in arranging this so quickly. Best regards, Glenn, UK

19th July 2016
Hello, The jacket arrived today. Thank you, it is just what I have been looking for… Perfect for our sea-side locale…... Dennis, USA

15th July 2016
Bonjour Sandrine, je viens de recevoir l'imperméable qui est parfait, merci beaucoup pour la qualité du service et de la livraison, me voilà équipée pour affronter cet été pluvieux ! À bientôt, Marie-Laetitia, UK

28th June 2016
Just had to thank you for your quite amazing service. I ordered two Breton tops yesterday and they were delivered this morning. This is truly outstanding. I will certainly order from you again. Many thanks.....Julie, UK.

11th June 2016
Hello, Thanks for sending off my package so promptly. I couldn't find the tracking number in the message below, and I'm wondering if you could please send that information to me. I expect the package will arrive early next week, but I'd like to be able to track it just in case. I've been enjoying the beautiful Saint James tops I got in the previous order and am looking forward to the arrival of two more! Many thanks, Kaia, USA

10th June 2016
Dear Sandrine, My top arrived today. I am really very pleased with it. Thank you for all your help in obtaining it for me. Kind regards, Margaret, UK

4th June 2016
Hi, Thank you very much ,I received it today, fits perfectly. Regards, Colin, UK

11th May 2016
Hi, Just to say thank you for my new top, so made up I had one of these 15 years ago and sadly it ran out of life some years ago. So happy to have found another. Many thanks, Sally, UK

11th May 2016
I will purchase from you again. The trousers were lovely and very well made. But they wouldn't fit and I refuse to go to the next size ! Next week, I am starting on WeightWatchers, 10 lbs in 8 weeks or refund, LOL, Mrs C, UK

29th April 2016
Hello Sandrine, Thank you resolving this matter for me. Great service as well as wonderful products will keep me coming back to shop. Regards, Karen, USA

8th March 2016
Thank you so much for your kind response. I appreciate my purchase experience with you and would love to come back and shop for more in the near future, Koeun, USA

24th December 2015
My jacket arrived safe this morning & it fits beautifully. I would like to thank your team for such lovely service & kind attention. With best regards for 2016, Eirwen, UK

21st December 2015
Dear Sandrine, Thank you very much, excellent service and a Merry Christmas to you all. Kind regards, Linda, UK

17th December 2015
Thank you for a great service, James, UK

16th December 2015 (phone call)
Hello, I took delivery of a little beanie hat a few days ago and I just wanted to say thank you very much, it will fit the bill very well and Happy Christmas, customer left a message with no name, UK

14th December 2015
Great servide, lovely colour but the "chunky rib" does not suit me sadly, Jane, UK

10th December 2015 (phone call)
Hello there, I am delighted with the two jumpers and I will be looking at your website again for more items, many thanks again, Dennis, UK

9th December 2015 (phone call)
I am just ringing to say my mum is absolutely thrilled with her jacket. Thank you so much for all the trouble in getting all the information I needed. All the best, Judith, UK

24th November 2015
I wanted to write and thank you for the wonderful service I have received from The Nautical Company. I was looking for a specific trivet for my sister-in-law for Christmas. Something which it seems is out of stock with a lot of companies. I rang yesterday and spoke with a very helpful lady (sorry I didn't make a note of her name). She checked that you had the item in stock and explained that if I ordered before 1pm she could dispatch it the same day. I went ahead with the booking. She was even very friendly when my office address (a new building) wasn't showing on your system. She explained that the postal service is very busy at the moment and so to expect the item in the next few days. I received it today! I am incredibly impressed by such wonderful service and especially the friendly manner in which I was spoken with. Many thanks, Roger, UK

24th November 2015
Preferred the blue jacket (kept) although I do like the red (returned), excellent service, thank you, Marilyn, UK

21st November 2015
I am returning the hat ordered and would like a replacement in size 59cm please. I am very pleased with the hat which is very appropriate for the current weather. With thanks, Howard, UK

15th October 2015
Dear Sandrine, many thanks for your super-quick and efficient service. The size 8 arrived today and is a perfect fit. Many thanks again, Karen, UK

13th October 2015
Hi Sandrine, thank you so much for your help. I have ordered the size 16 on your website and I look forward to it arriving. Mum loves hers so it is an early xmas present for her. The jacket is really beautiful, the quality and detail very nice. Thank you. Brenda, Australia

30th September 2015
Thank you very much for your prompt service. The top arrived yesterday and is super, and very good value for money. Kind regards, Sarah, UK

17th September 2015 (phone call)
Just to let you know that I received my jacket today and I am absolutely delighted with it. I cannot wait to wear it for my forthcoming cruise. Thank you again for your help, Yvonne, UK

12th July 2015
Received my Saint James striped shirt in cobalt and white. It is perfect. Great fit, and beautiful fabric. I will wear it often! Thank you, Sharon, USA

24th June 2015
Just a brief note to thank you for your excellent and prompt service. The jacket arrived this morning, and is just what I wanted. Best wishes, Roger, UK

23th June 2015
Hello, My order arrived this morning, and I'm thrilled with it. So thrilled that I'd like another one striped tee shirt in Navy/White in a size 24 - but your website says you're out of stock. Oh calamity! Can you give me an idea of when more stock is due ? I'd also like the same scarf in the navy/white colour combination, but I'll order that if I can get the t-shirt quickly. I look forward to hearing from you, With many thanks, Sandra, UK

16th June 2015
Hello Sandrine, my exchange Breton top arrived today and it fits perfectly. Many thanks for your help and for the excellent service. Best regards, Jean, UK

5th June 2015
Hi, Just wanted to send back a quick email to say once again your service was excellent! I placed my order yesterday lunchtime and it reached me in the first post this morning!! Fantastic! Many thanks, Marie, London, UK

3rd June 2015
It is a brilliant fit and arrived the next day. Thank you so much Sandrine, Best wishes, Sue, UK

22nd May 2015
I received the package yesterday and love the sweater. Thank you, Jonathan, USA

11th May 2015
Thank you for all your help. The Armor Lux XS was just perfect ! Many thanks, Warm regards, Debs, UK

28th April 2015
The fleece jacket has arrived, absolutely delighted with it and your prompt and efficient service. Thank you so much, here's to the next time.I shall keep in touch through the website, Lynda, UK

15th April 2015
Thank you very much, I received the exchange and am happy with the Navy! Yours, Harriet, UK

15th April 2015
I ordered one Breton top and it arrived and I love it, thank you, Robert, UK

15th April 2015
Hi there Sandrine, Sorry for late reply. The red striped Breton came and it is gorgeous. Great advice from you. Big thanks. And the sun is out!! Take care and have a lovely day, Very best wishes, Sue, UK

23rd March 2015
Sandrine, I just charged both shirts (L) to my VISA, charge apparently all set according to the website. I have already received--as of yesterday--the armor lux duet sweater in large from you--that fits fine. very nice and very prompt service, packing etc. Look forward to receiving the two breton shirts. Will definitely revisit your site when i next need something that you carry. Your service has been outstanding in all respects. Steve C, USA

11th March 2015 (via phone call)
I am calling to say how delighted I am with my Breton top, lovely quality and please call me when you get my size back in stock in white and red. Thank you, Sue, London, UK

18th February 2015
My order arrived safely thank you very much. Very pleased with my purchase. Regards, Anne, Essex, UK

21st January 2015
Hello, just to let you know I have just returned the following order by 1st class post, signed for, so it should be with you within 7 days of receipt. The quality was excellent but unfortunately it was too small. However I'm sure I'll be buying from your website again, the clothes are lovely. Many thanks, Moya, Hampshire, UK

15th January 2015
Delighted Sandrine. It is lovely and just the thing in this snowy weather. x, Kim, UK
Message left on our business facebook page, read more, click here

25th November 2014
Thanks again for all your support. The jacket fits great! Tony, Manchester, UK

18th November 2014
I am returning a Breton top, size 18 which I would like to exchange for a size 16. It is the white and red striped Breton top. The pea coat is WONDERFUL! Great quality and fits as if made to measure. All good wishes, Margaret, Devon, UK

8th October 2014
Many thanks on your prompt delivery and time talking yesterday re sizing etc!! Jumper is a snug fit and the Breton T shirt perfect!! Thank you so much, you make a tall man happy!! Regards, Tony, Manchester, UK

7th October 2014
Thank you for all your help and kindness. It is refreshing today to deal with a company that actually cares. Kind regards, Alan, Colombia

29th September 2014
Bonjour Sandrine, je viens vous remercier pour toute votre gentillesse pour l'achat du tres beau pull marin pour mon mari. La taille est parfaite, et mon mari était aux anges. Cordialement, Aude, London, UK

4th September 2014
Thank you so much for your help. The top has arrived today and I am sure my daughter will be delighted with it when she sees it. I am very pleased with the quality. It is just what I have been searching for. Best wishes. Helen, Surrey

8th August 2014
Hello Sandrine, this is definitely the right size for me and I am delighted with it. Thank you so much for your help and excellent customer service. Kind regards, Veronica, Cornwall, UK

7th August 2014
Good morning, the red Captain Corsaire's coat is absolutely gorgeous. Thank you very much :), Roberta, Hertfordshire, UK

9th July 2014
Hi, many thanks for the jacket which I received this morning ,great product, great service. Regards, Chris, Suffolk, UK

17th June 2014  (by phone)
Hello, just wanted to say that I received my top, the fitting is perfect. Thank you so much for your help with the sizing. I am delighted. Tanya, Hampshire, UK

 11th June 2014
Dear Sandrine, I've received notification that my credit card has been refunded so I just wanted to thank you for your speedy and efficient service. Yours very appreciatively, Jane, Gloucestershire, UK

2nd June 2014 (phone call)
Bonjour, I am ringing to tell you how delighted I am with the tops you sent me. I will have to return one though, bothered by the neckline and would like to exchange it please for .... Rosanne,Highland, UK

 30th May 2014 (phone call)
Hello, I have just received my raincoat this morning after placing my order yesterday. It is lovely, I am really pleased with it, it is a little bigger than my size but just what I wanted, so thank you very much. Sue,Worcestershire,UK

25th May 2014
Hello! Just a quick note to let you know how thrilled I am with the 2 Breton tops I ordered from your company. They arrived in just 8 days (I live in the States) and I could not be more pleased with them. The fit is perfect and the quality of the fabric and design make these adorable tops an excellent value. My original order was for one Red/White, and one Navy/White and since I am so delighted with those, I am ordering another one in the 'Royal Blue/White'. I have also decided to order the wide stripe 'rugby style' top in Navy/White and feel certain the fit and quality will equal my Bretons! What a wonderful surprise to have discovered your web site. I expect to order again in the very near future. With respect, Mary, NC USA

22nd May 2014
Dear Madam, Just to confirm, I received the Breton shirts and scarf today. I will keep the XL shirt, and return the XXL. The scarf is fine also. Many thanks for your prompt service, and hope to be in touch again soon. Mrs M., UK

21st May 2014
Thank you for letting me know, I am so grateful to you for your excellent customer service. Regards, Pam, UK.

20th May 2014 (phone call)
Hello, wanted to know if you have a sale period coming up. Just received my top and I am delighted with the quality. I will be looking at your website again. Jennifer, UK

13th May 2014
Dear Sandrine, Thank you very much for the exchange of the grey hooded cardigan. The medium size is perfect and I will enjoy wearing it. Great customer service. Kind regards, Louise, Australia

9th May 2014
Received my shirt yesterday , cool, thanks guys, Andrew, Australia

3rd May 2014
Hello Sandrine, I just want to tell you I got my cute red slicer/coat today...Sat. I LOVE IT ! It fits perfect and it's the perfect "red" that I was looking for. A very "fun" jacket. And thank you once again for all your help!! So much appreciated. Louise, USA

28th April 2014 (via phone)
Hello, I wanted to let you know that I am delighted with the two Breton tops, lovely quality and fitting, and I would like to order another one in the red colour please. Also very speedy delivery to Scotland, it arrived the next day. Jennie, UK

7th April 2014
Hi Sandrine, just to let you know I received my raincoat, fits perfectly. Very happy.Regards,Ita, Ireland

4th April 2014
Dear Sandrine, the shirts were a great success (as you can see from this photo). Thank you for your help! Pam, USA (customer emailed us a lovely family photo wearing our Breton tops)

24th March 2014
Hello Sandrine, Parcel Force did not deliver my coat, I collected the item myself at my local post office delivery depot in Dunblane. The depot had no evidence of a Parcel Force note either but were fortunately, from the code number you gave me, able to identify my parcel. Thank you for your help with my order, I am more than happy with the coat and the help I received from The Nautical Company, however, I can not say the same for Parcel Force and who ever tried to deliver my parcel. Kind regards, Lynn, Scotland.
Comments: Customer was not present on the day of delivery and ParcelForce failed to leave a card to the customer. This item being tracked, we could assist our customer and raised a complaint to ParcelForce for failing on customer service. We use ParcelForce on extremely rare occasions.

5th March 2014
I love my new tops - size is perfect! Best, Caroline, USA

1st March 2014
Lovely coat and I am pleased with my purchase. Colette, Berkshire

28th February 2014
The 3 lovely white and navy striped Breton shirts we've bought from you are absolutely perfect for the French evenings we will be playing for. Your service is second to none - thank you! It is a real pleasure to deal with your Company! x, Fiona, message left on our Facebook page

28th February 2014
Success! I love the jacket and agree about the belt. Thank you so much for your trouble in sorting out the online problem. With very best wishes (I shall be back!), Sue, Devon

19th February 2014
Dear Sandrine, Thank you very much for following this up. My goods arrived this morning. Best wishes, Sunni, Australia

15th February 2014
Thank you for the excellent service; we are REALLY pleased with the fit and quality of the shirts and will recommend you wholeheartedly to others. We are playing for French accordion evenings soon and will now look the part! Felicitations, Al, Leicestershire

11th February 2014
Just wanted to thank you for dispatching the jumper so quickly. It arrived the next day. Many thanks, Hilary, Oxfordshire

17th December 2013
Dear Sandrine, I recently ordered a Mat de Misaine Pea Coat/Reefer jacket for my daughter. I ordered two sizes and returned one back to you only yesterday. I was amazed to receive a message from you today to say that the refund for the returned item had been credited to my card. After dealing with other companies on the Internet over the years I am accustomed to quite a long wait before money is credited to my card following a refund. The coat is of excellent quality and very stylish. A classic, yet contemporary article of clothing. Your customer service is excellent and I hope to purchase something for myself from you in the not too distant future. Edith, Greater Manchester

8th December 2013
Dear Sandrine, The package arrived yesterday. The replacement size medium is a great fit. Thanks very much for dealing with my exchange request so well and so quickly. Really great customer service. Best wishes, Nick, Manchester

20th November 2013
I recently purchased two jumpers from you and I wanted to say that the quality was fantastic and so was the service. Thank you, I will be in touch again. Ian, Bedfordshire

7th November 2013
Jacket arrived safely thank you. Jacqui, New Zealand

16th October 2013
This is just to let you know that my wife's sweatshirt arrived yesterday and she is delighted with it - thank you! Edward, Surrey

10th October 2013
Thank you, I got the jumper the next day, it's lovely, cheers. Scott, Hampshire

9th October 2013
The jumper was fab but my partner is allergic to wool ! (Didn't know !), Kathryn, Wales

27th September 2013 on the phone
Just wanted to let you know that I have well received my jacket and I am absolutely thrilled with it. It fits perfectly. Thank you, Jean, London

25th September 2013
Many thanks for such a speedy delivery. The age 8 fitted beautifully and so herewith return the age 10 as discussed. My daughter was very pleased with her Breton and is looking forward to wearing it to her Pizza Express birthday party. Thanks again for your great service, Amanda, Suffolk

13th August 2013
Thank you Sandrine - you are a pleasure to buy from and to deal with and I will certainly be buying something from you in the near future! Merci, Christine, London

12th August 2013 via LinkedIn
"...The shirt you sent to my son-in-law was perfect. He loves it and wore it all over Europe on their trip..." Carol, USA

26th July 2013 via Facebook

18th July 2013
Received it thank you. All good & the correct sizing. I am impressed by your efficiency service. Best, Chris, London

16th July 2013
Beautiful jumper but wrong shape for my figure - unfortunately, Christine, London

15th July 2013
My thanks for your timely response to my plight with my order. Your patient consideration with me is most appreciated. Alas, my wife just put the Breton top in the washing machine so it is academic at this point. Normally, I order a size XXL in tops as I prefer to have the added freedom of movement even though I can wear an XL. With respect to this order, it is indeed my error not to be repeated. Again, please accept my gratitude for your graciousness, as well as, the diligent work by your shipping staff. The order made it across the "pond" without the slightest mishap. You may trust I will order from you in the future. Wishing you the very best regards,Tom W., USA

19th June 2013
Hi, I just wanted to say how quickly you delivered my top. It was literally with me within 24 hours. Excellent service! Many thanks, Kimberly, Kent

5th June 2013
Good evening Sandrine, I'm delighted with your Breton garment which arrived this morning. The colours are exactly what I wanted and it fits me perfectly. Many thanks. Bob,Wales

29th May 2013
Dear Sandrine,Just to say that my parcel arrived safely this morning and the stripey top fits perfectly, so thank you very much for all your efforts. I am delighted with the top. Kind regards, Deborah, Hampshire

27th May 2013
I thought I would just drop you a line to say how VERY pleased I am with my cushions … exactly what I was looking for! I should have sent this earlier, but better late than never :o)) Kind regards, Stella, Aberdeenshire

23rd May 2013
Dear Sandrine, Just to give feedback. Thanks for rapid delivery of items to us. The two Breton jumpers arrived safely in New Zealand and fitted our daughter and grandson perfectly. Many thanks for all your help. Best wishes, Peter & Margaret, County Durham

23rd May 2013
Thanks to you, for your help and good service! With kind regards, Bob, Dorset

18th May 2013
Hi Sandrine, Received Tunic Thursday but was working away from home so this is my first chance to reply. Again thanks for everything, Camilla, Ireland

17th May 2013
I have received my top today and am delighted with it . Thanks for prompt delivery. Lorraine, Down

12th April 2013
I am just writing this to compliment the excellent service I received. I ordered a Child's Breton Tee from you on March 30, 2013 and it was delivered less than a week later. The ease of ordering was refreshing as typically making orders from overseas can be difficult. The efficiency and the speed of the delivery was excellent. I look forward to making and receiving future purchases. Regards, Erica, USA

4th April 2013
Thanks order received yesterday...delighted with the sweater, Mike, Surrey

19th March 2013 via Twitter

13th March 2013
Keeping size T4 - size 16, love it ! Thanks x, Allison, Merseyside

27th February 2013
Dear Sandrine, I would like to thank you so very much for all of your effort and kindness in supplying a replacement for my beloved Le Minor top. The new one arrived this morning and, although not exactly like the original, I'm absolutely delighted with it and the fit is perfect. I will enjoy wearing it this summer (if we have one) and I will think of you! With my sincere thanks and very best wishes, Liz, Hertfordshire


22nd February 2013
Just a quick note to express my thanks for your immediate response (delivery 22hrs from order) and the perfect Breton T shirt. My shanty group did look good ... I love mine and will order another soon. Sincerely, Colin, Scotland.
This feedback was received on a postcard that we featured on our facebook page,take a look.

15th February 2013
Dear Sandrine, Thank you for the password. I have just changed it. Thank you, too, for the rapid delivery of my Breton jumper. It arrived this morning and I am delighted with it. With best wishes, Yours sincerely, Peter, County Durham

19th December 2012
Dear Sandrine, Thank you so much for your detailed and personal explanation of the delivery situation. I understand that these types, if situations occur, and this was certainly beyond your control. I appreciate the accommodation you have made on the charges. I only wish the other organizations I deal with provided such a wonderful level of customer service. Wishing you and the rest of the staff a Merry Christmas and Happy New Year as well. Kathleen, USA

15th November 2012
Hi Sandrine, I am pleased to report my "exchange" Nordic sweater turned up very promptly this morning. I am very pleased with the quality , fit and speed of delivery and will recommend your Company to my friends. Many thanks and have a good Christmas and a prosperous New Year, Paul, Sussex

30th October 2012
Dear Sandrine, My order arrived safely and as always. I am most delighted with the contents, including your kind gift thank you so much. I look forward placing further orders in the future, Kind regards, Valerie

19th October 2012
Dear Sandrine, The sweatshirts arrived this morning - thank you very much for such prompt service. With kind regards, Gillian, Kent

19th October 2012
Thank you for your excellent customer service and the prompt delivery of the Peacoat I ordered. It is a beautiful garment but unfortunately does not suit me. I am posting it back to you today and have requested a refund. Thank you again for your help. Kind regards, Wendy, Yorkshire

17th October 2012
Many thanks for your help. Excellent service and I love the jacket ! Jennifer, Sufolk

10th October 2012
Just a little note to say thank you so much for my Le minor shirt.It is perfect and the one I wanted. I'll be ordering again soon. My Best, Marta, USA

7th October 2012
got it absolutely love it - thank you, Karen, East Sussex

3rd October 2012
I would like to take this opportunity to say that I find your customer service second to none and will certainly be recommending your company to others. If other companies had as good a service as yours the world would be a much more pleasant place! Many thanks, Michelle, Cornwall

18th September 2012
Apologies for not contacting you earlier but my daughter has been away on holiday. She is back now and we are happy to say that the Breton top is a good fit and she is very pleased with it. Thank you for your help in this matter. Best regards, Vera, Buckinghamshire

4th September 2012
Thank you for your excellent communication. I will have a look at your web-site again for other Breton tops. Best wishes, Kimberly, Kent

18th August 2012
Bonjour, juste un petit mot pour vous dire que j'ai bien reçu, il y a déjà quelques jours, le dufflecoat et il est vraiment parfait. Je suis ravie! C'est un très beau vêtement et la taille est aussi parfaite. Merci encore pour votre gentillesse; Bonnes vacances et à très bientôt. Sylvie, France

27th July 2012 via Twitter

25th June 2012
Dear Sandrine, I received the dress on Saturday and it is great. Thank you so much! Katya, USA

18th June 2012
Thanks Sandrine! We received our order yesterday. Very pleased with it - especially the 6-12 month old baby's Breton sailor's cap. I wish you had one in my size! Regards, Peter, Yorkshire

2nd May 2012
Hello, Just to say that my Parcel arrived today, and I just love it! It fits perfectly, thank you so much for your wonderful service, and I will be shopping with you again, Kind regards, Jo, Nottinghamshire

20th April 2012
Just to say thank you for my lovely navy blue ladies pea coat/reefer jacket which arrived quickly and was well packaged. It fits perfectly and I love it! Charlotte, Avon

5th April 2012
Dear Nautical Company, just writing to let you know that my top arrived here this morning, barely a week after I ordered it! It is exactly what I wanted. I am most appreciative of your swift service. Thank you. Gillian, Australia

28th March 2012
thank you for order of reference xxxxx which arrived today. Carl, Japan

28th March 2012
Thank you for the Breton top, lovely fit and quality so much so that I just ordered another. Thank you also for your overall service, I shall recommend you to all my friends who love the nautical style.

22nd February 2012
Dear Sandrine, Thank you for refunding the item to my card, your co-operation is appreciated. I hope there will be opportunity to buy from you in the future since we have received considerate customer care. Best wishes. Marie, Suffolk

17th February 2012
Thanks so much, and for your good communications. Louise, Sussex

10th February 2012
Dear Sandrine, received my oatmeal today - love it! And it fits! Please let me know when the denim comes in, I'll have one as well. Thanks for the great service. Keith, Lancashire

26th January 2012
Just to let you know that the items I ordered arrived yesterday, and are absolutely perfect. The fit of both coat and woollen jacket is spot on. Even my husband has uttered rare words of appreciation and I, of course, am ecstatic. Thank you so very much for excellent service and quality clothes. Susan, Devon

25th January 2012
Dear Sandrine, Just a short note to let you know that the goods arrived today all intact and without GST being applied. Delighted with the two items. Many thanks for your help with facilitating this. Please keep me updated with any new season stock. Thanks, Val, New Zealand

17th January 2012
Dear Sandrine, the cotton jacket arrived today and I am delighted with it. Thanks.

11th January 2012
Hello the Nautical Company, I am pleased to confirm safe receipt of my recent order delivered yesterday morning in perfect condition. Many thanks. Regards, John, Middlesex

5th January 2012
Dear Sandrine, Thank you so much for my order recently received. I am very pleased with my recently purchased Breton shirt. Val, New Zealand

16th December 2011
Thank you so much for your quick service and I am very pleased with the coat. My Husband won't let me wear it until Christmas as it is a pressie. CAN'T WAIT. Thanks again, Jane, Norfolk

14th December 2011
I am extremely happy with the quality of the item that I ordered from you and I will be back in the future for more. Many thanks

12th December 2011
Hello Sandrine, Thank you for your email. I bought a Breton t-shirt for my daughter for Christmas - so I can't give proper feedback until she opens it on Christmas Day! However, so far I have been impressed that you kept me up to date with the delivery schedule, and also advised that the item wasn't going to be despatched because of a quality control issue. It is always good to be told what is happening rather than being left in suspension - and not know what is going on. When it arrived it was nicely packaged .... Hope this helps with your customer service feedback. Best wishes for a Happy Christmas. Melanie, Nottinghamshire

11th December 2011
The Breton sweater was exactly as described, well packaged and arrived very quickly. A good transaction.

2nd November 2011
Dear Sandrine, I write to thank you for sending my new large sweater, it is just perfect and I am looking forward to wearing it over the cold months of winter, I also hope I can recruit some new customers for you, once again many thanks for your prompt service. Kind regards

28th October 2011
Hi, received and very happy. Thank you.

19th October 2011
Hi there! I love my top - well made, very quickly delivered and in such pretty wrapping. I searched the net for Breton tops and your site came up (amongst others). It looked the best of those I saw so I went for it. I'd certainly shop with you again.

6th September 2011
Hi, just wanted to say that I received my breton top today - exceptionally speedy delivery - and I am utterly thrilled with it (and the lovely packaging) There so many breton tops out there of varying degrees of quality, but this one is truly exceptional. The colour, style (love the neckline), fit and material make it stand head and shoulders above the others. All bretons are not made equal! Now I just need to decide which of your other breton styles to buy next ...

31st August 2011
Thank you for your e-mail of the 23rd August and I am pleased to tell you that I am delighted with the goods received. The garment is finished to a very high standard and the styling is exceptional. M.A., Hampshire

28th August 2011
My order was completely satisfactory. I love the jacket, which arrived soon after I ordered it. With best wishes

29th July 2011
I would like to thank you for your kindness and assistance regarding my purchase of a Breton sweater. The T7 is perfect, the neckline is very comfortable and I am delighted with the sweater. Thank you again, the service you provide is excellent. Kind regards, Jane, Gloucestershire

28th July 2011
Thanks you for your follow up email. The order is excellent and your service is great. We will be shopping with you again and spread the good word around our friends.

10th July 2011
I was very pleased with my order which arrived promptly and was beautifully packed.

5th July 2011
Yes Sandrine it arrived. Really really pleased with the jacket exactly what I wanted. Many thanks

18th June 2011
Many thanks for the prompt and attentive service. The coat arrived in the post this morning: beautifully packaged and I love it.

8th June 2011
Just to say I was really pleased with the top, it's a lovely weight cotton and a good fit, also speed of despatch and delivery was excellent, if only all internet shopping could be so quick and easy! I shall use you again as I'm a fan of the classic stripy top and have struggled to find good quality ones.

8th June 2011
The article arrived promptly and very nicely packaged, so everything is in order on that front.The only improvement I can think of is that in this case the item was purchased for a relative overseas- which I will take with me at the end of July. As such the 7 day return period is of no use and I need to take the risk that the article will fit properly. Under this circumstance some sort of gift return or exchange policy would make using your site more compelling.
Our response to the customer: This is a very valid point which we are to address at the earliest opportunity.

5th June 2011
Just wanted to thank you for the lovely red/white striped breton top. And for your incredibly quick delivery. I ordered on Friday morning & my top arrived at 8.00 am on Saturday!! I'm really delighted & can't praise your service highly enough. Merci mille fois!

4th June 2011
Very pleased with my purchase which arrived quickly. Excellent quality and will be purchasing in future.Many thanks, Satisfied customer

1st June 2011
Hello Sandrine,I am more than happy to put my name to my feedback. I couldn't be happier with my recent purchase from The Nautical Company. The goods were received as quick as the post allows, when I needed to phone and ask for a larger size (due to my deluded sveltness, not the garments!!) the phone was answered without delay and the clothing replaced just as quickly and without any hint of a quibble. Not only that, but the price was good value for a top quality product. I would confidently recommend The Nautical Company to everyone!! Thank you.

31st May 2011
Dear Sandrine, Thank you for your e-mail. I received the replacement size ok and have already worn my Breton top on numerous occasions! The quality of the garment is very good and I can see it will wear well. All aspects of the service you provided have been excellent and I really couldn't suggest any improvements. Thank you very much. I will be keeping your details on file for future Breton top purchases! Kind regards

31st May 2011
Hi! Thanks for the email. It was the perfect breton top! I'd been looking for one around for quite a while and finally found THE one I want, with originality and authenticity.

10th May 2011
Thank you for your email. I received 2 orders over the past weeks. I found your delivery service efficient and the items arrived within days. I also loved the packaging of your items, they had the "feel" of a present to myself! As for the items, the breton shirt and crop jeans, they fitted beautifully and are of excellent quality. I love them because they are so french! I would have no hesitation telling my friends about you and recommending your site - in fact, I've been doing that already. Yours

4th April 2011
I could not have been more impressed with the most courteous and helpful attention I received when I placed the order. In addition, the order was delivered the very next day, and my wife was absolutely delighted with the garment. Total outstanding 1st class service, communication, and a top quality product. I will most certainly deal with 'The Nautical Company' again.

28th March 2011 via Twitter

28th March 2011
Yes thanks ! It arrived next day (unexpectedly quickly) and was a birthday present which was received with pleasure.

22nd March 2011
I was very pleased with my order - it arrived in super quick time and was of very good quality. Lovely packaging!

22nd March 2011
The Cordage jacket arrived this morning. It's great! Thank you so much for helping me out with the sizing & measurements. The next size up would have been too big & oversized.

21st March 2011
The top was perfect! Fits beautifully and fabulous quality. Quick and attentive service too.

9th March 2011
Thank you. I am very pleased with the Breton Shirt, which is of excellent quality. Your service has been excellent, and delivery very swift with the item well packed. Many thanks.

8th March 2011
The Breton top was just what I expected. It was very nicely packed so I could hand it straight over as a gift and it was despatched promptly so it arrived in plenty of time. What more could I ask for?

5th March 2011
The sweater`s just arrived and it`s absolutely perfect. Thank you so much for your help and excellent service. I`m going to go on-line now and see if you have anything small enough for my sister. Thank you very much indeed.

3rd March 2011
Thank you Nautical people - jumper arrived safely. Im very happy and very warm.

30th January 2011
Thank you so much, we are delighted with our purchase, our experience was excellent, fast at a time when the weather was so bad.

20th January 2011
I am very happy with the rapid delivery (< 1 day!) and the way the garment was packaged. The coat is exactly what I wanted although I have yet to work out how to keep the hood on when it is windy! Tips gratefully received.
Our response to the customer: Tighten the elastic on either side. This should stop it from flying backwards.

11th January 2011
Hi, I don't usually provide feedback because it is time consuming - but I thought that the level of service you provided was extremely high. Also, I have to say that the breton top was of very high quality, beautifully packaged and a great fit. The person for whom it was a gift was delighted. Many thanks

10th January 2011
I'm happy to confirm that my order arrived on time and was more than satisfactory. It was a Christmas present for my niece. It's always a bit nervous ordering unfamiliar items over the internet but I was delighted with the quality of the item (a Breton top) which if anything exceeded my online anticipation. More significantly, its ultimate recipient, who is a great deal more discerning than I am in these matters, was also extremely pleased! Best Wishes and thanks again.

4th January 2011
Many thanks for your help with the Breton Fisherman’s Jumpers. I have finally bought a Christmas present that will get used !

4th January 2011
Dear Sandrine, I have posted the trousers back to you today. The tunic was fine. The overall quality is good, and the service excellent. Expensive re returns though. Regards
Our response to the customer: we are aware that the cost of postal returns of some items may be expensive and we are currently looking at financial solutions as to offer free returns to all customers in the very near future.

16th November 2010
Thank you for your message.The dress arrived safely beautifully wrapped. I absolutely love it - great cut and gorgeous fabric but unfortunately it is too short for me - I need another 3 inches along the bottom for it to begin to look decent! So I regret that I will be returning the dress but I will be coming back to your site to check what's new and I'll recommend to others.On the meantime I wish you all the best and the dress will be back with you soon.


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