Shipping
CHRISTMAS SPECIALS:
EXTENDED CHRISTMAS RETURN PERIOD - orders placed as from 15th November 2019 can be returned for an exchange or a refund until 10th January 2020 unless our normal standard returns policy of 28 days prevails. This excludes sale items and garments already exchanged once which must be returned within 14 days.
SHIPPING DEADLINE -orders must be received by 1pm UK time by the date given below to ensure arrival for Christmas
| Deadline | Final Destination |
| 9 December | Africa, Asia, Caribbean, Central and South America, Far and Middle East |
| 10 December | Cyprus, Malta |
| 11 December | Eastern Europe (except Czech Republic, Poland and Slovakia) |
| 12 December | Australia, Greece, New Zealand and Turkey |
| 14 December | Canada, Czech Republic, Finland, Italy, Poland, Sweden, USA |
| 16 December | Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland |
| 18 December | Belgium, France, Ireland, Luxembourg |
| 18 December | United Kingdom - 2nd Class and Royal Mail Signed For® |
| 20 December | United Kingdom - 1st Class and Royal Mail Signed For® |
| 23 December | United Kingdom - Royal Mail Next Day Special Delivery Guaranteed® |
 | Delivery Charges | Shipping Time from Day of Dispatch |
| United Kingdom | STANDARD - From £2 to £4.95 The majority of our parcels are shipped Signed For recorded service. However, some décor items may be dispatched by 2nd class or ParcelForce depending on the type and weight of the item concerned. | 1st class: 1-2 working day 2nd class: 3-5 working days |
EXPRESS - From £8 to £12.95 - Royal Mail Next Day delivery Orders must be placed by 1pm latest to be dispatched on the same working day. | Guaranteed Next day by 1pm Monday to Saturday | |
| Europe | - from £9.20 according to weight - International Tracked and/or Signed For | 3-5 working days |
| Rest of the World USA, Canada, Australia, NZ, etc | - from £9.20 according to weight - International Tracked and/or Signed For | 5-7 working days, up to 10 working days for Australia in some cases |
DISPATCH TIME: We aim to dispatch on the same working day if orders are received by 1pm UK time Monday to Friday. | ||
All our items are sent with Royal Mail "Signed For" service within the UK. Should you not be available at the time of delivery, your postman will leave you a card with instructions to follow as to where to pick up your parcel or how to request a re-delivery. If you want your parcel to be delivered to a neighbour, please state it at the time of ordering in the comments box.
On the date of dispatch, you will receive an email confirmation.
All shipments are subject to availability and credit card verification & security checks.
RETURNS
EXTENDED CHRISTMAS RETURN PERIOD - orders placed as from 15th November 2019 can be returned for an exchange or a refund until 10th January 2020 unless our normal standard returns policy of 28 days prevails. This excludes sale items and garments already exchanged once which must be returned within 14 days.
You can return your purchase within the following timescale from receipt of the goods:
- fully priced items: 28 days
- reduced and sale items, and exchanges: 14 days
Please read our full return policy.
