Customer Reviews
Average Rating: 2
Nice top, dreadful customer service
Nice top but arrived with staining on the back. I noticed this after removing the price tag, contacted the company immediately, and sent photos. An exchange was refused because I had removed the tag and I am now left with a top with marks that may or may not wash out. (OUR RESPONSE: indeed, we refused this return as the tags were cut off which invalidates the return policy. There were several and well visible large stains which looked like tea and not the usual manufacturing stains. These stains could not have been missed while trying the garment on, therefore why cutting the tag off if the garment was faulty ? We also checked the rest of stock and none presented such stains. Had the tags still been attached, which is one insurance that the goods have not been tampered with, the outcome of this return request would have been different.)Helen G. (15 Sep 2020, 13:43)
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